Wandle Housing Association Case Study

Founded in 1967, Wandle Housing Association is based in South London and manages over 7,000 properties across nine London boroughs. Wandle exists to support people across South London who need a home.

Contact centre manager Kevin discusses how iNarrator has helped improve contact centre efficiency and customer satisfaction, through our complete IVR Consultancy and Professional IVR Voice Recording Service.

View the full Case Study here

View the full Case Study here

How can we help you?

To find out how we can help improve your caller experience call us on 0800 852 7720, book a consultation, or email hello@ivr-recordings.co.uk to see how we can help you.

Haringey Council - Case Study

Haringey Council tell us about the fantastic results we achieved for them as a result of a complete re-design of their IVR experience.

Haringey council were struggling with ever-increasing call volumes and needed to educate callers about self service channels such as the online portal.

Sam and Stephanie tell explain all in the video below. You can view the full Case Study here

How can we help you?

To find out how we can help improve your caller experience call us on 0800 852 7720, book a consultation, or email hello@ivr-recordings.co.uk to see how we can help you.

Lavish Alice Testimonial

Fashion brand Lavish Alice required a more efficient way to manage inbound phone enquiries and improve the customer experience.

Amanda Harrison discusses how professional IVR voice messaging has helped manage customer expectations and ensure customers have the right information at the right time to help with their enquiry.

How can we help you?

To find out how we can help improve your caller experience call us on 0800 852 7720, book a consultation, or email hello@ivr-recordings.co.uk to see how we can help you.