iNarrator 5 Point Guarantee
1. We Guarantee You’ll Love Your Audio Or We’ll Re-Record It For Free
Over the years we’ve perfected our client onboarding process and we’re so confident in our whole process that if you’re not 100% happy with the finished audio we’ll re-record it for free, just tell us within 2 working days of receiving your audio.
Obviously, we have to follow our pre-production process to ensure we don’t miss anything:
i. Script review, voiceover and music selection
Your script will be presented via our online proposal system, it’s super important that your script is 100% correct before you sign off. We’ll organise a call to discuss any words with difficult pronunciations to make sure they’re spot on – we’ve got every detail covered.
ii. Sign off and production
Once your script, voiceover(s) and music selections have been signed off we enter the recording and production phase. We’ll book your voiceover artist to record as soon as possible.
2. We Guarantee To Hit Your Deadline
You tell us your project deadline and we will ensure your sparkling new audio is with you on or before the date agreed. As long as there are no hold-ups along the way at your end, we’ll keep our side of the bargain and deliver on time.
3. The Best Quality Audio At The Best Price
If you find the same service with the same voiceover(s) for a better price with another supplier, we’ll aim to match the price. Of course we’ll need to see a detailed proposal from the competitor to verify the service and voiceover(s) are exactly the same.
4. We Only Use Experienced Full Time Professional Voiceovers
We’re often asked if the voiceovers we use are real people… the answer is YES.They’re living, breathing human beings who are extremely talented, they know how to lift words off the page and make them resonate with listeners. Basically when it comes to voiceovers, other providers aren’t as picky as us! You’ll have heard all of our voiceover artists on national TV and radio campaigns so you know you’re getting the crème de-la crème of voices.
5. Future Message Updates With The Same Voiceover
If you opt for a continuity package we guarantee to record all updates with the same voiceover(s). In the unlikely event that:
i. The voiceover is ill you can:
Wait until the voiceover returns… or
If the recording is urgent we’ll record with a similar voice then we’ll re-record with your usual voiceover when they return to work.
ii. The voiceover becomes permanently unavailable:
We will cover the cost of re-recording all messages that are still in use with a new voiceover. This is only fair as we can’t protect against long term illness and death! We’re glad to say this has never been an issue for any of our clients.