What horrors are lurking in your contact centre IVR?

Take a minute to pick up your mobile…

Dial your main IVR number and just listen…

Is your welcome message a ghastly greeting?
Does the voice sound like it’s been recorded in a Transylvanian castle by Dracula?
Does your GDPR message last an eternity?
Are your menu options sending callers batty?
Would it be more fun wading through a quagmire than listening to your call queue music?
Are your in-queue messages more repetitive than a werewolf’s howl?

Enough with the Halloween banter…

Transforming your IVR experience

If you need to improve your caller experience then we’re here to help; give us a call on 0800 852 7720 or request a call back

One way to manage higher call volumes is to improve your IVR experience to give callers the right information at the right time and allow them to self serve when relevant.

We’ve helped transform hundreds of call centre IVRs…

Take a look at our latest Case Studies or give us a call on 0800 852 7720