The Institute of Customer Service’ annual National Customer Service Week returns for 2020.

The ICS, uses National Customer Service week to highlight the importance of great customer service, not just from a customers point of view but also a business perspective to show that great customer service can have a direct impact on your bottomline.

This year it’s even more important to celebrate the colleagues who’ve provided exceptional customer services throughout this challenging year.

Here’s the agenda for National Customer Service Week 2020:

Monday – Insight: Knowing your customer and how to deliver to them

Tuesday – Capability & Skills: Identifying and nurturing customer service skills in your organisation

Wednesday – Recognition: Celebrate your customer service heroes

Thursday – Leadership: Championing customer service in the boardroom

Friday – Trust, Ethics & Sustainability: Building brand reputation through your actions

Get involved in National Customer Service Week here