IVR Script Writing

When it comes to contact centre IVRs, simplicity is the key…

All too often we review IVR Systems with complicated language full of industry jargon that only people within the organisation fully understand.

This creates confusion and frustration for callers, so they either hang up and call a competitor or by the time they are connected to an agent they’re irritated, or through to the wrong department and have to be internally transferred.

Language feeds emotion, that’s why taking the time to simplify your IVR scripts can have a massive impact on customer satisfaction and your contact centre efficiency.

We specialise in creating IVR Scripts and messages that are ‘on brand’ in the correct tone of voice and in plain English to make the caller journey a pleasurable one.

IVR Script Writing Service includes:

• Defining the correct Tone of Voice for your IVR system

• Writing IVR Menu Messages

• Writing In Queue Messaging

• Writing On Hold Messaging

• Writing Emergency and DR messages

• Review and approval process

• Reference pack

IVR Script Writing Service can be provided independently for the best results should be combined with our IVR Call Flow Design Service and ideally part of our complete IVR Consultancy Service.