Order Process

100% Happiness Guarantee:

We know you'll love your audio, so if you are not 100% happy tell us within 2 working days of receiving your finished audio and we'll fix it.


We like to keep the ordering process as simple as possible, just call us on 0800 0112 123 for a free initial telephone consultation, then we'll do the rest. Full details of the order process are below.

Step 1 Initial Consultation
We'll discuss your current Audio Branding and identify areas of improvement, and where On Hold Marketing Messages can provide a positive return on investment for your company. 

Step 2
Script Discovery Call

The first step is to understand your business, products and services.

The more in depth the information you supply at this stage, the better your script. 

Step 3
Creating the Script

For every client one of our professional writers will create a custom script.

After the Script Discovery Call we will write a draft On Hold Script for you to review and provide feedback.

Lead Time:
3-5 Working Days

Step 4
Recording & Production

After final approval of your script, we will record with your chosen voice, then edit and mix with your preferred music track and send to you.

Lead Time:
5 Working Days

Step 5
Supply Audio

Once the On Hold Audio is complete and approved, you'll have access to your files online via our client area, so you can access your files anytime of day or night and share with your telecoms company. 

Ready to get started?

Pick up the phone

Call us 0800 0112 123.

Drop us an email

If you are short on time send us an email and we'll call you back.