When an Apple customer emailed Tim Cook (CEO of Apple) to complain about the quality of Apple's call centre music on hold, he was slightly shocked to get a call the very next day to inform him things would be improved.
The Apple customer posted the message below on Reddit, in response to a thread about the Apple Maps team correcting incorrect address data.
Cook has admitted in interviews that he reads hundreds of emails from customers everyday, and so seems is carrying on the tradition of acting on and replying to emails from customers just as Steve Jobs did as CEO.
Well done Apple and Tim Cook for taking action and improving their Music On Hold.
When did you last call your company to check what callers hear while on hold?