The telephone is the life blood of any company, even in the internet age.
If something is important then in business it warrants a phone call.
How much thought and effort has your company given to how you handle phone calls?
How much business are you losing each day due to a poor customer experience over the phone?
If potential or existing clients don’t like the way you handle their call then they’ll simply hang up and call your competitor.
It’s amazing how many business owners, marketing managers or customer service managers, we speak to who don’t know how their telephone system sounds.
And let us know what you think in the comments below