Our fastest IVR Message turnaround ever!

When one of our biggest clients requested a batch of emergency IVR messages to inform clients of power cuts we delivered in just 20 minutes - our fastest IVR Message turn around ever!

The gales and tidal surge that swept the country yesterday caused a number of homes in the North to loose power, so when the utility company we work for requested bespoke messages to keep their clients updated we were only too happy to help and in record time.  

Of course when we recorded the original IVR Messages we planned for emergency situations, recording a number of emergency messages to cover most situations but yesterday's events were unprecedented, the worst for 60 years, so when we were asked to record a batch of bespoke IVR messages to keep customers informed we got straight to it faster than the wind was blowing!  We actually ended up having three batches of updates as the day and the storm progressed, so it just goes to show how invaluable IVR Messaging is to both our clients and your clients, keeping everyone informed as the situation progressed.

 

by Steve Hindley - The Creative Director at iNarrator OnHold. You can find Steve on Google+